Right of withdrawal from distance contracts under the Law. 2251/1994 (as amended by K.Y.A. Z1-891/2013) – Return of products. The Customer can easily return the products he has purchased from the online store because he has simply changed his mind, within fourteen (14) days from receipt.
The customer can easily return the products he has purchased from the online store simply because he has changed his mind, within fourteen (14) days of receipt. Exchanges are accepted only if the products you wish to return are in the same condition in which you received them, together with the sales receipt.
A prerequisite is to have a prior telephone contact at 21 0751 0250 or contact via Instagram Elenso.gr or Facebook Elenso.gr or e mail info@elenso.gr
Οδηγίες: Μέσα στο δέμα επιστροφής θα έχετε τοποθετήσει σημείωμα στο οποίο να μας γνωστοποιείτε το ονοματεπώνυμο σας και το τηλέφωνο σας.
Παρακαλούμε, όταν μας στείλετε το δέμα πίσω σε εμάς, αυτό να γίνει με την εταιρεία SPEEDEX, με την οποία συνεργαζόμαστε.
The first change is free, for each subsequent change the customer is charged for the shipping costs.
Then after we receive your package and after the necessary check is done, we send you the new product you want.
Changes are NOT accepted on specific products, such as earrings for hygiene reasons. The new product must be of equal or greater value than the one you wish to exchange.
Return Policy:
The refund is made in the same way as the payment was made.
In case of payment by credit card, the refund is made through Eurobank to your credit card.
In any case and for all the above cases, the maximum cancellation period cannot be extended beyond 14 calendar days from the date of receipt. However, you must have previously contacted us to tell us the reason for the return! Returns are NOT accepted on certain products such as earrings for hygiene reasons. Returns are NOT accepted if the garment is not in its original condition.
Order cancellation:
In case you want to cancel your order, please contact us on phone 21 0751 0250 or via Instagram Elenso.gr or Facebook Elenso.gr or e-mailinfo@elenso.gr to inform us about this. Your order can only be canceled if the shipping process has not been completed.
The refund is made by the procedure mentioned in the refund section.